Privacy Policy

Safeguarding and securing the data

TINNOX is committed to securing your data and keeping it confidential. TINNOX has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Cookies, analytics and advertising

We use the services below to understand how people use this website, to follow up enquiries, and to advertise TINNOX to people who have visited it. Some of them use cookies, which are small files your browser stores so a website can recognise it on later visits.

• Cloudflare Web Analytics counts page visits and measures how quickly pages load. It uses no cookies and doesn’t identify you.
• Google Analytics shows us how visitors find and use the website, for example which pages they view and whether they request a quote. It keeps a random identifier in a cookie for up to two years so it can recognise returning visitors. Google receives the pages you view, your device and browser type, and an approximate location worked out from your IP address. Google Analytics doesn’t store your IP address, and it doesn’t receive your name, email address or phone number. We also share Google Analytics data with Google Ads, so we can show our ads to people who have visited this website (see Google Ads below).
• Google Ads tells us which of our ads on Google lead to enquiries, calls and emails, so we can see which ads work. We also use it to show our ads on Google Search, YouTube and other websites to people who have visited this website before. When you arrive from one of our Google ads, we keep the ad’s click identifier in a cookie for up to a year. Whenever you send one of our enquiry forms (for a quote or a council project) or tap our phone number or email address, whether or not you came from an ad, your browser tells Google. It sends the page address and title, the page you came from, your screen size and time zone, and the click identifier if you have one. Google also receives your IP address and its own cookies, which it may use to link the action to an ad you saw or clicked. Google doesn’t receive your name, email address or phone number, and it handles this information under its own privacy policy.
• HubSpot is our customer relationship management system. Its cookies (such as hubspotutk and __hstc, kept for up to six months) record the pages a visitor views, so that when you send us an enquiry we can see what you were interested in. The details you enter in our quote and council enquiry forms are stored in HubSpot.
• Zoho Desk is our customer support system. The details and files you send with our support form are stored in Zoho Desk so our support team can reply. The form’s security check is loaded from Zoho, and Zoho may set its own cookies when it shows the check or receives the form.
• Google reCAPTCHA protects our council enquiry form from spam. On pages with that form it checks how the page is being used, sends Google your IP address and details of your browser and device, and sets Google’s own cookies (such as _GRECAPTCHA). Google uses this to tell people from automated spam, and handles it under its own privacy policy and terms of service.
• Meta Pixel (Facebook and Instagram) lets us measure how our ads on Facebook and Instagram perform, and show our ads to people who have visited this website. It stores an identifier in a cookie (_fbp, kept for up to 90 days) and sends Meta the pages you view and actions you take here, such as sending one of our enquiry forms or tapping our phone number or email address. It may also send an encrypted (hashed) identifier so Meta can match your visit to a Facebook or Instagram account. Meta handles this information under its own privacy policy.
• LinkedIn Insight Tag lets us measure how our ads on LinkedIn perform, see the industries and job functions of our visitors as a group (never as individuals), and show our ads on LinkedIn to people who have visited this website. It sends LinkedIn the pages you view and actions you take here, such as sending one of our enquiry forms or tapping our phone number or email address, with your IP address and details of your browser and device. LinkedIn may set its own cookies (such as li_sugr, bcookie and li_fat_id, kept for up to a year) and match your visit to a LinkedIn account if you have one. LinkedIn handles this information under its own privacy policy.
• YouTube plays the project video on our council page in its privacy-enhanced mode. Nothing is loaded from YouTube until you press play; then Google receives your IP address and details of your browser and device, and may set its own cookies. Google handles this information under its own privacy policy.

These providers may store and process information outside Australia, including in the United States. Google Ads, Google reCAPTCHA, YouTube, Meta and LinkedIn handle the information they receive under their own privacy policies, and so does Google for the Google Analytics data we share with Google Ads; the others act on our behalf, for the purposes above.

Cookies don’t give us control of your computer, and you can use this website without them. To block or delete cookies, use your browser’s settings; www.internetcookies.com explains how for most browsers and devices. You can also:

• stop Google Analytics recognising you as a returning visitor by blocking or deleting this website’s cookies in your browser (our Google Analytics runs through Cloudflare’s servers, so Google’s Analytics opt-out browser add-on has no effect here);
• manage the ads Google shows you, including ads based on your visits here (which use Google Analytics data), or turn off personalised ads, at myadcenter.google.com;
• choose which ads you see from us in your Facebook or Instagram ad preferences;
• turn off ads based on your visits to other websites, including this one, in your LinkedIn ad settings at linkedin.com/psettings/advertising;
• ask to see, correct or delete the information HubSpot holds about you by emailing enquiry@tinnox.com.au.