This Warranty Policy governs the warranties provided for the following proprietary display series designed and manufactured by UFL TECHNOLOGY Pty Ltd (“TINNOX”):
TINNOX will officially issue a Warranty Certificate that validates and commences the warranty period. The warranty policy only comes into effect upon the formal issuance of this Warranty Certificate.
In instances where a client does not fulfil the balance payment, the warranty policy will not cover any faults arising during this time. The warranty will only apply once full payment is received, triggering the issuance of the Warranty Certificate.
The warranty commencement date will depend on the earliest of the following: the date of purchase, the date of product delivery, or the date of product installation, unless otherwise agreed upon initially.
In circumstances where a client either refuses to accept delivery or causes installation or payment delays, TINNOX retains the right to designate the product purchase date as the commencement of the warranty.
TINNOX offers a standard warranty that includes:
Customers may opt for an Extended Warranty for an additional cost, which includes:
The maximum warranty period offered is a six-year Product Warranty with a three-year On-Site Service Warranty included.
For example, for a hardware cost of $1,000 and installation cost of $500, a client wanting the maximum warranty period will need to purchase an additional 4 years of product warranty and 2 years of on-site service warranty. This equates to an extra $200 for the extended product warranty and $100 for the extended on-site service warranty, leading to a total cost of $1,800.
Third-party hardware, such as devices from DsDevice and Novastar, is covered by a standard one-year product warranty. No extended warranties can be purchased for these products. Some external devices may only be subject to a one-year manufacturer’s warranty, requiring the client to directly contact the product manufacturer for any necessary replacements or servicing. The warranty type for all goods involved will be clearly specified in the Warranty Certificate.
All third-party software comes with limited support, meaning TINNOX will supply written guides or video tutorials, if applicable. Initial training or ongoing content management services are available for an additional fee. TINNOX is not liable for any malfunction, shutdown, or glitches associated with third-party software.
For any other product categories offered by TINNOX, such as personal computers, laptops, audio devices and alike, the warranties provided by the original manufacturers will be extended to the client. Any new components installed during the active warranty period will align with the original product’s warranty terms, meaning the warranty for these components will concurrently expire with the original product’s warranty period.
This warranty policy encapsulates:
The following situations are exempt from this warranty:
This warranty policy strictly applies to purchases made directly from TINNOX. For products purchased from third-party sellers, please liaise directly with them for warranty details.
This warranty policy represents the comprehensive warranty terms for our digital signage products and supersedes any other warranties, be they written, oral, or implied.
At TINNOX, we understand the significance of consistent and prompt service. Our Service Level Agreement (SLA) assures you of our commitment to resolve your service requests within stipulated time frames, ensuring minimal disruption to your operations.
The response times outlined herein are contingent on feasible physical access to the site within the given time frames. Sites with unique access requirements or necessitating specific access equipment may experience extended response times.
|Fault Type Response Time|
Same day if reported before 12pm. Next day if reported after 12pm. *Excludes Sundays and Public Holidays
Turnaround time: 3-5 Business days
Within 2 business days of fault being reported.
Turnaround time: 7 Business days
Faults resulting in 1 sqm or more of the screen not functioning correctly.
Faults affecting less than 1 sqm of the screen.
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